JOB POSTING | Program and Volunteer Manager

Restorative Justice  Victoria is hiring.


Program and Volunteer Manager

Title: Program and Volunteer Manager

Reports to: Executive Director

Hours: 35/week

Rate of pay: $25/hour

PDF of job posting:  Program and Volunteer Manager March 2019

To apply, please email your cover letter and resume/CV to

This job posting closes at 11:59 pm on Friday March 29th.

Restorative Justice Victoria is looking for a Program and Volunteer Manager. Whether you are new to the field and looking for an opportunity to build your skills, or more experienced and passionate about working in the field, we look forward to hearing from you. The Program and Volunteer Manager is responsible for volunteer recruitment, program support and management; marketing and social media; restorative justice casework; grant writing/reporting; and various administrative duties. This job requires superior time management and problem solving skills.

Duties and Responsibilities


  • Receive and manage referrals from VicPD and Oak Bay PD as directed by the Executive Director
  • Conduct intakes, assesses appropriateness of referrals, and set up caseworker teams
  • Oversee completion of files, mentoring casework volunteers as challenges arise
  • Provide updates to referral sources throughout
  • Complete final paperwork upon file completion

 Volunteer Management

  • With support of the Executive Director, oversee recruitment, intake, selection and ongoing supervision and support of volunteers
  • Coordinate advanced trainings and volunteer appreciation events
  • Assess and address the needs of volunteers serving the organization
  • Develop and update regularly the volunteer management strategy
  • Support the Executive Director with volunteer training

Program Administration

  • Conduct general office administration duties, including stocking volunteer kits, ordering office supplies, doing bank deposits, etc.
  • Manage RJV’s email accounts
  • Conduct event planning, such as the AGM, Law Days, fundraisers, etc.
  • Assist with grant seeking, writing, and reporting
  • Support the Executive Director in liaising with referring agencies and community partners
  • Maintain the mail distribution lists and send out regular communications to volunteers and the public
  • Maintain membership lists, including processing membership fee payments and providing receipts
  • Manage and contribute content to RJV’s social media (Facebook, Twitter, website)
  • Conduct general records management
  • Support and participate in committees as required
  • Oversee all marketing efforts, including updating the brochure, business cards, posters, etc.
  • Prepare and present a report at the Society’s AGM
  • In conjunction with the Executive Director and the Complex Case Manager, prepare a monthly board report

Additional activities and hours may be added, depending on grants and other funding sources.

Required Qualifications

  • 1 – 3 years administrative experience and some post-secondary education, or an equivalent combination of skills and experience
  • Excellent interpersonal and conflict resolution skills
  • Ability to manage time effectively and prioritize tasks
  • Demonstrated ability to deal tactfully with sensitive issues and maintain confidentiality
  • Extensive experience with the Microsoft Office suite of programs
  • Experience working with databases
  • Excellent writing skills
  • Experience supervising staff and/or volunteers
  • Ability to obtain and pass a Criminal Record Check
  • Available to work flexible hours including evenings and weekends

Desirable Qualifications and Licenses

  • Experience with restorative justice, preferred
  • Experience writing and managing grants
  • Experience in marketing
  • Experience in program development
  • Knowledge and/or experience in working with government funding agencies, the law enforcement community and/or the justice system
  • Experience supervising staff and/or volunteers
  • Driver’s licence

 Breakdown of Activities

  • Casework and case management: 30%
  • Volunteer management: 25%
  • Admin: 35%
  • Grants management, misc: 10%

To apply, please email your cover letter and resume/CV to

This job posting closes at 11:59 pm on Friday March 29th.

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RJV & Covid-19

We are continuing to offer our restorative justice services during this time. We are also taking new referrals.

We are primarily working with clients through online conferencing and phone meetings. Depending on the circumstances, our caseworkers can meet with clients in person, provided that everyone is comfortable doing so. We are following all the BC Government guidelines to minimize risk during in-person meetings, and can explore various options with clients on a case-by-case basis. Our staff are continuing to work at home and occasionally in the office. If you would like to contact us, email us at or leave a voicemail at (250) 383-5801 and we will get back to you as soon as we can.

The safety of our clients, volunteers, and staff is paramount. Please don’t hesitate to contact us if you have any questions about how your case might proceed with our health and safety processes in place. We hope that you are doing well during this challenging time.

Our work during the pandemic is supported by the Government of Canada’s Emergency Community Support Fund and the Victoria Foundation’s Community Recovery Program Grant.